Frequently Asked Questions

Everything you need to know about Goldwin performance apparel and services.

What is the standard shipping timeframe for orders?

Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days via our preferred sports apparel carriers.

How do I return a product if it does not fit?

We offer a 30-day return policy for all unworn items with original tags. Simply use our online portal to generate a prepaid return shipping label.

Are Goldwin products covered by a warranty?

Yes, all our technical gear and outdoor apparel are covered by a limited lifetime warranty against manufacturing defects in materials and workmanship.

How should I care for my technical GORE-TEX garments?

To maintain performance, machine wash on a warm permanent press cycle with liquid detergent. Rinse twice and tumble dry on medium heat to reactivate the water-repellent (DWR) finish.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Afterpay.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we begin processing orders immediately. You can cancel your order within 30 minutes of placement by contacting our customer support team.